Refund Policy

90-Day Money-Back Guarantee

We stand behind our product. If your pet doesn't love Sterling & Paws, contact us within 90 days of purchase for a full refund — even if the jar is empty. No return shipping required. No questions asked.

How to Request a Refund

To request a refund, contact us at belalstktk@gmail.com. Please include your order number. Refunds are typically processed within 3-5 business days to your original payment method.

Damaged or Defective Items

Please inspect your order upon delivery. If your item is damaged, defective, or if you received the wrong product, contact us immediately at support@sterlingandpaws.com so we can make it right — we'll send a replacement or issue a full refund at no cost to you.

Subscription Cancellations

You can pause, skip, or cancel your subscription at any time from your account dashboard. No fees, no phone calls required. If you cancel, you will not be charged for future deliveries.

Exchanges

If you'd like to exchange your product, please contact us. The fastest way is to request a refund and place a new order separately.

Refund Processing

Once your refund is approved, you'll be automatically refunded to your original payment method within 5 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at belalstktk@gmail.com.